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Delivery Information

Delivery Information

  1. CITY.WITH.OUT.DOOR eshop makes every effort to deliver orders as schedule. This applies to orders that are complete and free of credit problems or backorder items.
     
  2.  After you place an order using the eshop shopping cart, you will receive an auto email reply to confirm the order, then another email reply about the delivery schedule in 1 to 2 working days.
     
  3. We offer FREE delivery on order amount over HK$500 within Hong Kong Special Administrative Region (SAR). HK$80 delivery fee will be charged for the order amount of HK$500 or below by courier only, no charge by shop pick up.

Order Amount

Delivery Fee

< / = HK$500

HK$80 by courier;
FREE by shop pick up

> HK$500

FREE

  1. After you place an order, you can pick up only if you have received the delivery confirmation email. (around 2 to 3 workingdays)
      
  2. The delivery will be sent by

    A.           courier service; or

    B.           shop pick-up, at below City.With.Out.Door, PROTREK or Haglöfs retail shop.
     

Hong Kong Island

Telephone

Business Hours

CITY.WITH.OUT.DOOR - G/F, Lai Chi Building, 44 & 48 Leighton Road, Causeway Bay, Hong Kong

2512 6099

12:00nn - 8:00pm

PROTREK Wan Chai Shop - Shop A, G/F, Sun Kai Mansion, 46 Hennessy Road, Wan Chai

2529 6988

12:00nn - 7:30pm

PROTREK Sheung Wan Shop - G/F, Hong Kong And Macau Building, 156-157 Connaught Road Central, Sheung Wan

2850 7900

12:00nn - 7:30pm

PROTREK Sai Wan Shop - Shop D, G/F, Sun King House, 584 Queen's Road West, Sai Wan

2479 1399

12:00nn - 8:30pm

PROTREK Quarry Bay Shop - Shop S26-S27, 2/F, Kornhill Plaza (North), 1 Kornhill Road, Quarry Bay

2885 3566

10:30am - 8:30pm

Causeway Bay Haglöfs Leighton Shop - Shop 12, UG/F, Leighton Centre, 77 Leighton Road, Causeway Bay, Hong Kong

2337 5911

12:00nn - 8:00pm

Central Haglöfs IFC Shop - Shop 3092D, Level 3, International Finance Centre Mall, 8 Finance Street, Central, Hong Kong

5417 0188

11:30am - 7:30pm

 

 

 

Kowloon

Telephone

Business Hours

PROTREK Yau Ma Tei Shop - G/F, 5 Tung Fong Street, Yau Ma Tei

2332 8699

11:30am - 8:00pm

PROTREK Kowloon Bay Shop - Shop 2A, Level 7, Megabox, Enterprise Square Five, 38 Wang Chiu Road, Kowloon Bay

2629 5022

11:30am - 8:00pm

PROTREK Mong Kok Shop - Shop 214, 2/F, The Forest, 17 Nelson Street, Mong Kok, Kowloon

2316 7177

12:00nn - 9:00pm

Tsim Sha Tsui Haglöfs Harbour City Shop - Shop OT225, 2/F, Ocean Terminal, Canton Road, Tsim Sha Tsui, Kowloon

2736 8399

12:00nn - 8:00pm

Tsim Sha Tsui Haglöfs K11 Shop - Shop 212, 2/F, K11 Art Mall, 18 Hanoi Road, Tsim Sha Tsui, Kowloon

2617 5699

12:00nn - 8:00pm

  1. For all self-collected packages, please bring along your email order confirmation and your Credit Card SMS payment notification during collection. 
     
  2. If the package is returned to CITY.WITH.OUT.DOOR due to either incomplete address or absence of receiver, you will be responsible for the charge of HK$100 to cover the loss of return delivery and re-stocking administration.
     
  3. For all self-collected packages, you have to collect package within 14 days of package arrival notification. If the package is not collected exceeding 14 days, our customer service staff will contact you. In case we cannot reach you no matter what reasons, all consequences will be borne by you. At the same time, CITY.WITH.OUT.DOOR will process the package in other purposes and the order amount will not be refunded. Under this circumstance, any requests upon follow up action will submit to the charge of HK$100 to cover the loss of return delivery and re-stocking administration.
     
  4. Some of the brands sold on this eshop can only be delivered to addresses within Hong Kong Special Administrative Region (SAR).  If you have questions regarding shipping, international or domestic, please go to Contact Us to complete the contact form, or call us on +852 2332 8122.
     
  5. Disclaimer: Our policy is subject to change without notification.

In case of discrepancies between the English and Chinese versions, the English version shall prevail.